Terms of use

These terms are between Walkaround Limited (“Walkaround”, “we”) and the business that signs up (“you”). By creating an account you agree to them on behalf of your business.

Business use

You use Walkaround for your business. To the extent the law allows, the Consumer Guarantees Act 1993 does not apply, and sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply between us. We both agree this is fair and reasonable.

What Walkaround does

Your staff photograph a client’s house, mark the windows and doors, and Walkaround makes artist’s impressions of the house with your products, plus a private client page and PDF under your business’s name.

Pictures are artist’s impressions

Pictures, videos, PDFs and client pages are made by AI. They show roughly how products could look. They are not measured drawings, specifications or quotes. You’re responsible for:

• checking every picture before you send it;
• your quote, measurements and what you agree with your client;
• keeping the “artist’s impression” notice that Walkaround puts on every client page and PDF. You must not remove or hide it.

We aren’t responsible if the finished job differs from a picture in size, colour, glass, hardware or how it opens.

Your responsibilities

• Only photograph a property with the owner’s or occupier’s permission, and tell them you’ll use Walkaround to show them the products (see “Your clients’ information” below).
• Enter accurate client details and use them only for that client’s job.
• Only add or import product details, pictures, logos and photos you’re allowed to use, including from a maker’s website. We don’t check that they’re accurate or that you have the rights.
• Keep your logins private, and remove staff who leave.
• Don’t use Walkaround to mislead anyone, or try to get into another business’s account.

Plans, houses and payment

• Plans include a number of houses a month. A house is one job at one address, and it’s counted the first time a picture of that job is made. Prices are on the pricing page, in NZ$ plus GST.
• Your first 5 houses are free. Your plan is charged when you start house 6, then monthly (or yearly) in advance by card.
• Unused plan houses don’t carry over to the next month. House packs don’t expire while your account is open.
• If a payment fails you have 14 days to update your card. After that, new pictures stop until it’s paid. Client pages you’ve already sent stay live.
• You can cancel at any time. Your plan runs to the end of the period you’ve paid for, and there are no refunds for part periods or unused houses, except where these terms or the law provide.
• We’ll give you at least 30 days’ notice by email before changing your price.

Your content

You own your photos, client details, product information and the pictures made for your jobs. You let us store and process them to run Walkaround for you. With your written permission only, we may show your pictures as examples on our website.

Your clients’ information

For homeowners’ information (names, contact details, addresses, house photos, pictures and client page activity), you are the agency responsible under the Privacy Act 2020. We hold and process it on your behalf, as your agent under section 11. We use it only to run Walkaround for you. We never use it for our own purposes, sell it, or use it to market to your clients. Our privacy policy has the details.

What you must do:

• Before or when you photograph a property, tell the owner or occupier who you are, that you use Walkaround to make pictures of their house, that the photos are processed by providers in Australia and the United States, and how to contact you. For example: “We’ll photograph the outside of your house and use Walkaround, an app, to show you our products on it. Your photos and details are stored securely in Australia and processed by AI services. Ask us any time to see or delete them.”
• Collect only what you need for the job, and share a client page link only with that client.
• Answer homeowners’ requests to see, correct or delete their information. We’ll help if you need it.

What we do:

• Keep reasonable security safeguards, including encryption in transit and at rest, database rules that let each business see only its own information, private unguessable client page links, and access by our own people only when it’s needed to support you or fix a problem, under a duty of confidentiality.
• Use only the providers named in our privacy policy. Each gets only what its task needs and is bound to protect the information to a standard comparable to NZ law. We use AI providers’ paid business services, which don’t train their models on your information.
• Give you 30 days’ notice by email before adding a provider that gets homeowners’ information. If you object, you may cancel and get a pro-rata refund.
• If we become aware of a privacy breach affecting your information, tell you without undue delay and within 48 hours: what happened, what information was involved and what we’re doing about it. We’ll help you decide whether it’s a notifiable privacy breach and with any notice to the Privacy Commissioner and your clients. We won’t contact your clients about it without agreeing it with you first, unless the law requires us to.
• If a court, the police or a regulator asks us for your information, tell you first unless the law stops us, and give only what we’re required to.
• Use only anonymous, combined figures (for example, how many pictures are made each month) to run and improve Walkaround. These never identify a homeowner or a business.

The service

We’ll use reasonable care and skill to run Walkaround and keep your information safe, but we can’t promise it will always be available or free of errors. It relies on providers such as Google, Anthropic, Supabase, Vercel and Stripe. We may improve or change features, and we’ll give you 30 days’ notice before removing a main feature you use.

Liability

To the extent the law allows, we aren’t liable for:

• lost profits, sales, revenue, business or goodwill;
• any indirect or consequential loss;
• loss caused by your content, your staff, your clients, or anything outside our reasonable control, including an outage at a provider we rely on;
• lost data, beyond restoring it from our most recent backup.

Our total liability to you for all claims arising in any 12 months is limited to the fees you paid us in the 12 months before the event that caused the claim, or NZ$500 if that is more. This applies to claims in contract, in tort (including negligence), under statute or otherwise.

Nothing in these terms limits liability for fraud, or any liability the law doesn’t allow us to limit. This limit doesn’t apply to your fees or to your indemnity below.

Your indemnity

You’ll cover our reasonable costs and losses from a claim made by someone else (for example a homeowner, a product maker or a regulator) arising from:

• photographing or recording a property without the owner’s or occupier’s permission;
• content you upload or import that you’re not allowed to use;
• using pictures or client pages to mislead anyone;
• your breach of “Your clients’ information” above.

We’ll tell you promptly about any such claim, let you run the defence, and not settle it without your agreement, which you won’t unreasonably refuse.

Ending your account

You can close your account at any time. We may suspend or close an account that breaks these terms or isn’t paid, and we’ll tell you first where we reasonably can. For 30 days after an account closes you can download, or ask us for a copy of, your job photos and pictures. We delete its information within 90 days of closing, as described in the privacy policy.

General

These terms are governed by New Zealand law. If we change them, we’ll tell you by email at least 30 days before the changes apply. Questions: hello@walkaround.co.nz.